Refund policy

Returns & Refunds

We want you to absolutely love your new halo. For hygiene reasons, wigs must remain unworn, unaltered and in their original packaging with all tags attached to qualify for a return or exchange.

  • Returns must be requested within 14 days of receiving your order.

  • Items must be posted back within 7 days of return approval.

  • Refunds are issued to your original payment method once the item has been received and inspected.

Return Packaging

To protect your wig and presentation box during transit, please return your order using the original protective packaging provided wherever possible.

The Her Halo Hair Co presentation box is considered part of the product packaging and must be returned in its original condition.

Please ensure the presentation box is fully wrapped in bubble wrap or other suitable protective packaging before being placed inside a mailing bag or outer box. Particular care should be be taken to protect the corners, edges and lid of the presentation box, as these areas can be easily damaged during transit.

Please do not place the presentation box directly into a mailing bag without protective wrapping, and please do not attach postage labels, tape or courier documentation directly to the Her Halo Hair Co presentation box.

Items must be returned with all original packaging, including any care cards, wig caps, brushes and accessories supplied with the order.

Important: If the presentation box is returned damaged due to insufficient packaging, including scuffed corners, crushed edges, tears, dents or other transit damage, we reserve the right to make a reasonable deduction from your refund to reflect the reduction in value.

Non-Returnable Items

We're unable to accept returns on wigs that have been:

  • Worn

  • Brushed

  • Cut or trimmed

  • Heat styled

  • Washed

  • Dyed or coloured

  • Altered in any way

  • Returned without tags attached

Any item returned that does not meet these conditions may be refused and returned to the customer.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged on arrival or incorrect.

We recommend using a tracked postal service, as Her Halo Hair Co cannot be responsible for returns lost in transit.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty or incorrect, please email info@herhalohair.com within 48 hours of delivery and include photographs where possible. We will work with you to resolve the issue as quickly as possible.

Refund Processing

Once your return has been received and inspected, you will be notified of the outcome. Approved refunds will be processed to your original payment method.

Please note that it may take several business days for your bank or payment provider to complete the refund transaction.

We take great pride in every detail, and we want your experience with Her Halo Hair Co to feel just as beautiful as your halo.