Delivery & Returns

Every halo is prepared with care and attention to detail, beautifully packaged and ready to wear.

UK Delivery

Standard Delivery (2–4 working days after dispatch): £4.99

Order processing: Orders are carefully prepared and processed within 1–3 working days (Monday–Friday, excluding bank holidays).

Once your order has been dispatched, delivery usually takes a further 2–4 working days. Please allow approximately 3–7 working days from placing your order to receiving your halo.

You'll receive tracking details as soon as your halo is on its way.

European Delivery

We now deliver across Europe 🌍

Estimated delivery time: 5–10 working days after dispatch.

Shipping cost: Calculated at checkout.

Orders are normally processed within 1–3 working days before dispatch.
Delivery times may vary depending on your location and local customs procedures.
Customers are responsible for any applicable customs duties, import taxes and clearance charges, unless otherwise stated at checkout.

We recommend checking any import charges that may apply in your country before placing your order.

Our Signature Packaging

Your order is more than a delivery — it's an experience.

Your wig arrives in our signature black and gold presentation box, carefully packaged to keep it safe and looking beautiful.

Each wig is enclosed in a protective satin storage bag, perfect for keeping your halo safe between wears.

Inside, you'll also find:

A detangling comb to help keep your halo smooth and tangle-free
A complimentary wig cap
Your Her Halo Hair Co Care Card

Every detail is thoughtfully chosen to make receiving your new halo feel special.

Delivery Delays

During busy periods, bank holidays, customs checks or postal disruptions, delivery times may be slightly extended.

While we always aim to deliver within our estimated timeframes, occasional delays outside our control may occur.

If you have any concerns about your delivery, please contact us at info@herhalohair.com and we'll be happy to help.

Your statutory delivery rights remain unaffected.

Returns & Refunds

We want you to absolutely love your new halo and feel confident shopping with Her Halo Hair Co.

If you would like to return an item, please email info@herhalohair.com with your order number and return request. We'll provide instructions on how to return your order.

14-Day Returns & Cancellation

For eligible online purchases, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise this right, please notify us by email within the 14-day cancellation period.

Once you have notified us of your cancellation, you must send your item back within a further 14 days.

We kindly ask that returned wigs are kept in their original condition wherever possible, with all packaging, tags and accessories included.

Customers may inspect goods to establish their nature, characteristics and suitability. However, handling beyond what is reasonably necessary may result in a deduction from the refund where permitted by law.

Wig Hygiene & Product Care

For hygiene reasons, we ask that customers take particular care when inspecting their wigs.

To help preserve the condition and quality of your halo, please avoid:

Wearing the wig for extended periods
Brushing, combing or excessively handling the fibres
Cutting or trimming the wig or lace
Heat styling or restyling
Washing or applying hair products
Dyeing or colouring
Making alterations to the wig or cap construction
Removing tags unnecessarily

If a returned wig shows signs of use, alteration or handling beyond what is necessary for reasonable inspection, we may make a lawful deduction to reflect any reduction in its value.

Where a product is supplied with a genuine hygiene seal and qualifies for the statutory health or hygiene exception, the right to cancel may be lost if that seal is broken after delivery.

This exception applies only where legally permitted and does not affect your rights if an item is faulty or not as described.

Return Packaging

We take great pride in our signature presentation boxes and kindly ask customers to take extra care when preparing a return.

To protect your wig and presentation box during transit, please use the original protective packaging wherever possible.

The Her Halo Hair Co presentation box forms part of your order's packaging and should be returned in good condition wherever possible.

Please ensure the presentation box is fully wrapped in bubble wrap or other suitable protective packaging before placing it inside a mailing bag or outer box.

Particular care should be taken to protect the corners, edges and lid, as these areas can be easily damaged during transit.

Please do not:

Place the presentation box directly into a mailing bag without protective wrapping
Attach postage labels directly to the presentation box
Apply tape or courier documentation directly to the presentation box

Please include all original accessories and packaging wherever possible, including:

Satin storage bag
Wig cap
Detangling comb
Care card
Any other accessories supplied with your order

Important: If the presentation box or supplied items are damaged or missing, and this results from handling beyond what is reasonably necessary to inspect the goods, we may make a reasonable deduction from the refund where permitted by law.

Any deduction will reflect the actual reduction in value and will not be applied automatically simply because packaging has been opened.

Return Shipping

For change-of-mind returns, customers are responsible for the direct cost of return postage unless otherwise agreed.

We recommend using a tracked postal service and retaining proof of postage until your refund has been completed.

For faulty, damaged or incorrectly supplied items, we will arrange an appropriate resolution in accordance with your statutory rights, including covering reasonable return costs where required.

European Returns

If you're returning an order from Europe, please contact us before sending your item back so we can provide the appropriate return instructions.

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed or required by applicable law.

Please ensure any required customs documentation clearly identifies the parcel as returned goods to help avoid unnecessary customs delays or charges.

Applicable consumer cancellation and statutory rights will be respected.

Faulty, Damaged or Incorrect Items

Every halo is carefully checked before dispatch, but if something isn't right, we're here to help.

If your order arrives damaged, faulty or incorrect, please contact us at info@herhalohair.com as soon as possible, ideally within 48 hours of delivery.

Please include your order number, a description of the issue and photographs where possible.

We'll review the issue and work with you to arrange an appropriate resolution, which may include a repair, replacement or refund in accordance with your statutory rights.

The suggested 48-hour reporting period does not limit your legal rights to report faulty or misdescribed goods at a later date.

Refund Processing

Once your return has been received, we'll assess its condition and confirm the outcome of your return.

For valid cancellations, refunds will be issued without undue delay and within the applicable statutory timeframe, normally no later than 14 days after we receive the returned goods or receive evidence that they have been sent back, whichever is earlier.

Refunds will be issued to your original payment method unless otherwise agreed.

Refunds will be processed in accordance with applicable consumer legislation.

Please allow additional time for your bank or payment provider to make the funds available.

Your Statutory Rights

Nothing in this policy affects your statutory consumer rights, including your rights under the Consumer Rights Act 2015 and applicable consumer cancellation legislation.

Where applicable consumer protection laws provide additional rights, those rights will also be respected.

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